Privacy Policy

Controller of the Register:
Närko Oy Ab
0413656-2

Contact Person for the Register:
Mathias Strand, COO
Oy Närko Ab
Nixvägen 16, FI – 64200 Närpes
+358 50 5424278
mathias.strand@narko.com

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Purpose of Processing Personal Data

Personal data is processed for the purpose of managing and administering customer-related matters. This includes:

• Quoting, sales, delivery, and invoicing of trailers and related products/services.
• Handling customer inquiries, support, warranty, and service matters.
• Communication regarding new products, services, offers, and other relevant information.
• Following up on customer relationships and improving our services.
• Fulfilling legal obligations (e.g., accounting, warranty liability).

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Data Content of the Register

We may collect and process the following personal data:

• Basic personal and contact information: First name, last name, email address, phone number.
• Company information: Company name, business ID/FO number, job title/role, delivery and invoicing addresses.
• Customer-specific information: Data related to ordered products (e.g., trailer model, chassis number for service history), information from expressions of interest or quote requests, communication related to service or warranty matters.
• Payment information: Data related to payments and invoicing (note that sensitive card information is often handled directly by payment service providers).
• Technical information and usage data: IP address, browser type, operating system, information about how you use our website (e.g., pages visited, time on site) via cookies and similar technologies.

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Regular Sources of Data

Data is primarily obtained directly from the data subjects themselves, for example via:

• Contact forms on our website narko.com.
• Email, phone, or other direct contacts.
• Order and service processes.
• Registration for newsletters or events.

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Data Retention Period

Data is stored for as long and to the extent necessary for the purposes for which it was collected, for example, throughout the customer relationship and to fulfill our service and warranty obligations.

The minimum retention period for data is the period specified by law, such as regulations for accounting and product liability. After the retention period has expired, the data is securely deleted.

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Transfer of Data to Third Parties and Outside the EU/EEA

The principle is that data is not transferred to external parties, except in the following situations:

• Service Providers: We may engage external service providers who process personal data on our behalf to provide website functionality, analytics, marketing, customer support, and IT systems. These parties only have access to the data necessary for their tasks and are obligated to protect your information in accordance with applicable legislation and agreements.
• Laws and Authorities: Data may be transferred to authorities if required by law.
• Business Transactions: In the event of a restructuring, merger, or sale of all or part of our assets, personal data may be transferred to the new owner.

Some of our service providers may transfer personal data to countries outside the EU and EEA (European Economic Area). When this occurs, we ensure that appropriate safeguards are implemented in accordance with GDPR, for example by using standard contractual clauses approved by the EU Commission or other approved mechanisms.

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Principles for Protecting the Register

We have implemented appropriate technical and organizational security measures to protect personal data against unauthorized access, destruction, misuse, and alteration.

• Personal data is stored in databases on secure servers protected by firewalls, encryption, and other technical safeguards.
• Physical access to the premises where the servers are located is restricted and controlled.
• Only authorized personnel who need access to the data to perform their duties have access to the data systems. Access requires specially granted login credentials and strong passwords.
• Our personnel and other individuals processing personal data on our behalf are bound by confidentiality and are informed about the requirements of data protection legislation.

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Rights of the Data Subject

As a data subject, you have the following rights under the EU General Data Protection Regulation (GDPR):

• Right of access: You have the right to obtain information about the personal data we process concerning you.
• Right to rectification: You have the right to request that inaccurate or incomplete data concerning you be corrected or supplemented.
• Right to erasure (“right to be forgotten”): You have the right to request that your personal data be erased under certain circumstances, e.g., if the data is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You have the right to request that we restrict the processing of your data under certain circumstances, e.g., if you believe the data is inaccurate.
• Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format to transfer it to another data controller.
• Right to object: You have the right to object to our processing of your personal data under certain circumstances, particularly if the processing is based on legitimate interest or for direct marketing purposes.
• Right to withdraw consent: If our processing of your data is based on your consent, you have the right to withdraw this consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the Data Protection Ombudsman in Finland if you believe we have violated applicable data protection legislation.

If you wish to exercise any of these rights, please contact us using the contact details above.

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Cookies

Our website narko.com uses cookies and similar technologies to enhance your user experience, analyze website traffic, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a longer period).